Last Updated: April 6th, 2026
We are Sahita Cabswale Innovations Private Limited ("CabsWale", "We", "Us", or "Our"), a company incorporated under the laws of India with its registered office at Delhi, India. We operate the following:
The Website and the App are hereinafter collectively referred to as the "Platform".
This Privacy Policy is made in compliance with the provisions of the Digital Personal Data Protection Act, 2023 (the "DPDP Act") and the Digital Personal Data Protection Rules, 2025 ("DPDP Rules"). All capitalised terms not defined in this Privacy Policy are defined in the DPDP Act and the DPDP Rules.
CabsWale is committed to protecting your Digital Personal Data and respecting your privacy rights, as laid out in the DPDP Act and the DPDP Rules. This Privacy Policy explains how We collect, use, disclose, retain, and safeguard your Digital Personal Data when you interact with Us on the Platform.
We act as the data fiduciary (as defined under the DPDP Act), responsible for processing your Digital Personal Data through the Platform.
This Privacy Policy applies to any Digital Personal Data that CabsWale processes about you in its capacity as a data fiduciary. It covers interactions including when you:
We do not own vehicles, employ drivers, or process payments (which occur directly between passengers and driver partners). CabsWale may provide tools for fare estimation or trip recording, but does not act as a payment intermediary. This Policy does not apply to data We process solely as a Data Processor on behalf of another entity.
Our Platform is directed to individuals in their personal or professional capacities for outstation travel needs and is not intended for children under 18 years of age. All accounts must be held by individuals aged 18 years or older. We do not knowingly process Digital Personal Data of children without verifiable parental or guardian consent as required under the DPDP Act. If you believe We have processed a child's data without such consent, please contact Us immediately, and We will take steps to delete it. Where an adult user books a trip involving a minor as a co-passenger, the adult confirms they have appropriate authority to share such data on the minor's behalf.
The types and categories of digital personal data We process depend on your interaction with the Platform. We collect only data necessary for the specified purposes, in line with data minimisation principles under the DPDP Act.
| Interactions Where Digital Personal Data is Collected | Categories of Digital Personal Data Processed |
|---|---|
| Registration, profile creation, or account management (passengers and driver partners) | Identifiers and contact information: Name, mobile number, email address (optional), profile photo (optional for passengers; required for driver partners). Verification data: KYC details as required under applicable laws or internal risk policies, which may include Aadhaar number or masked Aadhaar copy, and other government-issued ID documents. |
| Driver partner verification and onboarding | Verification data: Government-issued ID (including Aadhaar number and masked Aadhaar copy/PAN/driving license, processed in masked/encrypted form where required), vehicle registration, permits, insurance documents, photographs and any other KYC documents required under law or by Our verification partners for identity, background, and criminal record checks. |
| Trip search, booking, matching, and active trips | Location data: Real-time GPS (with consent during active trip/search), pickup/drop-off addresses. Usage and trip data: Trip details (route, time, negotiated fare), in-app chat/call logs, ratings/reviews, cancellation history. |
| Device and technical interactions | Device and network information: IP address, device ID, OS/browser version, app logs, cookies (for essential functionality and analytics). |
| Support, feedback, or emergency features | Other data: Feedback/support queries, emergency contact (optional). |
| Job applicants (careers page) | Recruitment data: Full name, phone number, email address, gender, GitHub and LinkedIn profile links, resume/CV, intro video (camera permission where applicable). |
| Emergency contacts and co-passengers | Third-party data: Name and contact details of emergency contacts (provided voluntarily); name of co-passengers where provided by the booking user. |
We do not collect payment card details, bank information, or financial data. We may obtain data from third parties (i.e., verification providers, maps APIs) or public sources only as permitted by law and necessary for compliance or service provision. If you provide data about others, you confirm you have authority and necessary consents.
We use cookies and similar technologies for essential functions, security, and analytics. For details, refer to Our separate Cookie Policy linked on the website.
We process Digital Personal Data for purposes such as: account management; trip facilitation and direct user connections; safety and emergency support; compliance with aggregator regulations and law enforcement requests; fraud/misuse prevention; analytics and service improvement; and internal Platform functionality.
We retain Digital Personal Data only as long as necessary to fulfil the purposes for which it was collected, or longer if required by law. After the retention period, We erase or anonymise the data.
As a Data Principal under the DPDP Act, you have rights including:
To exercise these rights or withdraw consent, contact Us at dpo@cabswale.in or via in-app mechanisms. We respond within timelines prescribed under the DPDP Rules. Requests require sufficient verification of identity.
We share Digital Personal Data only when necessary and under strict controls:
We do not sell Digital Personal Data or share it for unrelated purposes. Cross-border transfers of Digital Personal Data, if any, are made only in accordance with the DPDP Act and applicable Indian law, to jurisdictions not restricted by the Central Government, and subject to contractual and technical safeguards with third-party processors to ensure confidentiality and purpose limitation.
We implement reasonable security safeguards (including encryption, access controls, regular audits, and secure storage) to protect against unauthorised access, loss, disclosure, or breach, in line with DPDP Act requirements. In case of a breach likely to affect your rights, We will notify you and the Data Protection Board as required.
In certain cases, for example when required by law, by Our insurance or aggregator partners, or as part of enhanced safety checks, we may collect Aadhaar details (including Aadhaar number and/or a masked Aadhaar copy) and other KYC identifiers through the Platform. This is done solely to verify your identity, prevent fraud, and enable background or criminal record checks.
Where We collect Aadhaar, it is processed in encrypted or masked form where feasible, and is accessible only to authorised personnel on a strict need-to-know basis. We do not use Aadhaar for profiling or marketing.
For conducting background and identity verification, We may share your Aadhaar and other KYC details with specialised third-party verification providers and APIs engaged by Us or by Our partners (for example, insurers or compliance solution providers). Such third parties process your data in accordance with written contracts that include confidentiality, purpose limitation, and security obligations.
Where a background verification product is offered or provided by a third party, that third party may independently collect, use, store, and retain your Aadhaar and other personal data as per its own privacy policy. We strongly encourage you to review such third-party privacy policies before proceeding.
You acknowledge that certain features (for example, access to Trips, insurance, or driver partner onboarding) may not be available or may be restricted if you choose not to provide Aadhaar or required KYC information for background verification. Where a driver partner's profile displays an "Aadhaar Verified" badge, this indicates that We have completed identity verification using Aadhaar or an equivalent UIDAI-approved method.
Grievance Officer:
Name: Ayush Sharma
Email: dpo@cabswale.in
Address: Gurugram, Haryana
We acknowledge complaints within 24 hours and resolve within timelines under DPDP Rules (or as prescribed). You may escalate unresolved issues to the Data Protection Board of India.
For questions, rights requests, or grievances: dpo@cabswale.in or support@cabswale.in.
The Platform may integrate with or link to third-party services, SDKs, APIs, or websites, including but not limited to background verification providers, KYC/Aadhaar verification services, insurers, maps, communication tools, or analytics providers.
When you interact directly with such third-party services, those third parties may determine their own purposes and means of processing your personal data and may be independent data fiduciaries under applicable law. Their processing is governed by their own terms and privacy policies, which We do not control.
We are not responsible for and do not guarantee the privacy, security, accuracy, or availability of any third-party services. Your use of such services is at your own discretion and risk, and you should review their privacy policies and terms carefully.
Driver partner profiles on the Platform may be publicly visible and indexable by search engines. Public profile fields may include name, photograph, routes, language preferences, bio text, ratings, last active status, and verification badges. Driver partners may control the visibility of certain optional fields through their profile settings. Deletion or deactivation of a profile removes it from the Platform, but cached versions in search engine results may persist until search engines process removal requests. The lawful basis for publishing profile data is consent, obtained during onboarding. Passenger profiles are not publicly indexed.
CabsWale may facilitate in-app calls and chat between passengers and driver partners. Calls may be direct or relayed through the Platform; call metadata (duration, timestamp, device identifiers) is logged and retained for a limited period. Chat content is stored and may be reviewed by Our support team when a complaint or safety concern is raised. Emergency/SOS events are logged and, where necessary, relevant data may be shared with emergency contacts, law enforcement, or insurers to address an immediate safety risk.
CabsWale provides an AI-based trip assistant and driver-matching service. These systems use data such as user profile information, trip history, ratings, location, behaviour within the Platform, and prior queries to generate recommendations and match passengers with suitable driver partners. Where third-party AI vendors or large language model providers are used, prompts and responses may be processed by those vendors under agreements requiring confidentiality and restricting use of data for model training without consent. AI-based systems do not make final binding decisions without human oversight; where a material automated decision affects a Data Principal, We provide an explanation or human review mechanism on request, in accordance with applicable law.
CabsWale surfaces privacy notices and consent requests at key data collection points within the Platform, including during account registration, KYC upload, location permission requests, AI assistant use, public profile publishing, emergency feature activation, marketing opt-ins, and job applications. Notices are provided in plain English and, where required by the DPDP Act, in applicable Eighth Schedule languages. We maintain records of consents as required under the DPDP Act.
We may send you service messages essential to the Platform (such as OTPs, trip updates, safety notices, and account alerts) without separate marketing consent, as these are necessary for service delivery. We may also send marketing and promotional communications via SMS, email, WhatsApp, or push notification, with your prior consent. You may withdraw marketing consent at any time through in-app settings or by contacting Us, without affecting your access to core services.
Users may submit ratings, reviews, bio text, and other content on the Platform ("User Content"). We moderate User Content in accordance with Our Terms of Use. Content that is abusive, illegal, or violates platform standards may be removed; however, such content may be retained for a limited period for safety investigation, dispute resolution, or compliance with law, even after a user attempts to delete it. Users grant CabsWale a limited licence to display, moderate, and use User Content for Platform operations.
This section applies to individuals who apply for positions at CabsWale through Our careers page or other recruitment channels. We collect information submitted through the Platform. This data is used solely for recruitment purposes, including candidate evaluation, background and reference checks, and legal compliance. Applicant data is retained for a limited period from the conclusion of the recruitment process, after which it is deleted unless you have consented to longer retention for future opportunities.
We may amend this Policy from time to time. Material changes will be notified via the app, email, or prominent notice on the Platform. For material changes that introduce new categories of processing where consent is the legal basis, We will obtain fresh consent through a clear affirmative action. Continued use may constitute acceptance for non-material or contractual changes.
The "Last Updated" date will reflect revisions. This Policy is governed by the laws of India. Thank you for trusting CabsWale with your Digital Personal Data.
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